Terms & Conditions
The purchaser shall be responsible to determine the suitability of the purchased product for its intended use and assumes all risk and liability for their product choice and decision.
Terms of Sale
Net 20 days on all open accounts. Open account billing would be pre-arranged with prior approved credit references. Rush purchases for all new customers will be handled on a prepaid basis.
We accept Visa, Mastercard, American Express, and Discover.
Damaged Goods and Shortages
Customers are responsible for inspecting (for damages & shortages) all delivered materials at time of delivery at destination. Any damages or shortages must be brought to the attention of freight company driver and documented on freight bill at time of delivery. Freight company must also be given signed freight bill with documented damage or shortage. If any discrepancies occur, please contact customer service as soon as possible.
We make every effort to accurately duplicate the colors of our mat selections. If color is critical to your application, please call customer service for actual color sample.
Price Match Guarantee Content
Mats Inc. is proud to serve you as the leading provider of the highest quality floor mats and flooring products at the lowest prices. If you find that our prices are higher than any competitor, Mats Inc. guarantees that it will match that price and possibly even beat it! Simply call us at 1-800-234-1492 and we will work with you to get you the lowest possible prices with the very best customer service!
Please note, for our 100% Price Match Guarantee:
- The product must be identical.
- We must be able to confirm and validate the lower price.
- Must include the total cost inclusive of price, taxes, freight, fees, etc.
- You must notify us of the request either before the order is placed or within 3 days from purchase date.
- Does not apply to seconds, closeouts, restocks, special promotions, coupons, or membership/auction sites.
- We reserve the final right to best determine product eligibility and to refuse any price matching offer or order if we feel that we cannot substantiate the price to cover all of our costs to make the necessary minimum amount to keep our business operating properly.
- Call us 1-800-234-1492 or email firstname.lastname@example.org
Free Shipping Content
- Purchases may be combined with multiple products to reach the $99.99 tipping point, but must be placed at the same time as one order.
- Free Shipping is valid for shipping addresses located within the Continental United States. (Excludes Hawaii, Alaska, US territories and principalities, Foreign countries, etc.).
- If any Shipping Address provided by the customer to Mats Inc was incorrect and needs to be changed after the order has already shipped, there will be an extra $25.00 fee to change that Shipping Address.
- If any Shipping Address provided by the customer to Mats Inc Mat was incorrect and the package is returned back to Mats Inc. or one of the production facilities, the customer will be required to pay the freight to have the order shipped back to Mats Inc Mat (or one of the production facilities) and the customer is responsible for the cost of freight to have the order shipped back to the customer once again.
- Mats Inc. has the ability to ship most of our products to almost anywhere in the world! However, if we are shipping anything internationally, anywhere outside of the continental United States, the customer is 100% responsible for the cost of the freight, including but not limited to the shipping cost, any international duties/fee/taxes, and/or any additional fees to the shipping company to import the goods into the customer's country. The customer is responsible for finding out the costs of those potential fees, as well as paying them, since they are in no way associated with Mats Inc., its goods, its services, its shipment, etc.; nor does Mats Inc. have any way of determining what those fees may be or how much they may cost.
- Place an order online today or Call us 1-800-234-1492!
All products have a one-year limited warranty from the date the product was shipped, which will be honored as long as certain criteria have been met, including but not limited to, 1) it was the fault of Mats Inc., 2) the customer has properly maintained the product since receiving it, 3) there was no evidence of negligence by the customer.
Mats Inc. is happy to accept returned goods under the following conditions:
- 1) Return must be made within 10 days of receipt of order.
- 2) The customer must call (1-800-234-1492) or send us an email (email@example.com) and obtain a Return Authorization Number, at which time the customer will also be provided with an address where they will ship the good(s).
- 3) Customer will be charged a 35% re-stocking fee of the total cost of the product(s) being returned, as well as the full original cost of freight to deliver the product(s) to the customer.